Client Experience & Office Assistant

Wheeler Trigg O'Donnell LLP; Denver (CO); On-site; USD 55,000 - 65,000; Full time

Job summary

Wheeler Trigg O'Donnell LLP in Denver is seeking a friendly Client Experience & Office Assistant to help create an exceptional experience for clients, guests, attorneys, and staff. The role supports front-desk, conference rooms, client-facing spaces, and office services to ensure the office is welcoming, organized, and ready for business each day.

Responsibilities include greeting clients, answering calls, coordinating visitor arrivals, assisting with meeting preparation and hospitality,

Responsibilities

• Greet clients, guests, vendors, and employees in a friendly and professional manner.
• Answer and route incoming telephone calls and provide accurate information as appropriate.
• Assist with visitor arrivals, appointments, and other front-desk needs.
• Provide courteous and responsive service to internal and external clients.
• Help ensure the reception area and other client-facing spaces are welcoming and professionally presented.
• Assist attorneys and administrative staff with client and guest needs.
• Assist with conference room scheduling, meeting preparation, and hospitality needs, including room setup, meeting materials, food and beverage service, catering, basic technology support, and prompt room reset after meetings.
• Conduct regular walkthroughs and restock conference rooms, reception, kitchens, break areas, and other shared spaces to ensure they remain clean, organized, well-stocked, and ready for use.
• Assist with firm meetings, client events, and special functions, including setup, service, and cleanup.
• Promptly address or report facility, technology, supply, or other issues that may affect meeting spaces or the client and guest experience.

Job description

Salary Range: $55,000.00 To $65,000.00 Annually

Client Experience & Office Assistant

Summary/Objective:

We are seeking a friendly, professional, and service-oriented Client Experience & Office Assistant to help create an exceptional experience for our clients, guests, attorneys, and staff.

The Client Experience & Office Assistant supports the day-to-day operations of the firm's reception, conference rooms, client-facing spaces, and office services functions. This role works closely with the Hospitality and Administrative Teams to help ensure the office is welcoming, organized, professional, and ready for business each day.

Delivering great service happens both front-of-the-house and behind the scenes. From greeting a client and preparing a conference room to distributing mail, stocking supplies, and helping with a document-production request, this role contributes to the smooth operation of the firm and the experience of everyone who interacts with us.

This position requires extreme attention to detail, impeccable professionalism, a positive and “whatever it takes” attitude, and yes-an uncontrollable smile.

Responsibilities:

Client Service & Reception

• Greet clients, guests, vendors, and employees in a friendly and professional manner.
• Answer and route incoming telephone calls and provide accurate information as appropriate.
• Assist with visitor arrivals, appointments, and other front-desk needs.
• Provide courteous and responsive service to internal and external clients.
• Help ensure the reception area and other client-facing spaces are welcoming and professionally presented.
• Assist attorneys and administrative staff with client and guest needs.

Meeting and Hospitality Support

• Assist with conference room scheduling, meeting preparation, and hospitality needs, including room setup, meeting materials, food and beverage service, catering, basic technology support, and prompt room reset after meetings.
• Conduct regular walkthroughs and restock conference rooms, reception, kitchens, break areas, and other shared spaces to ensure they remain clean, organized, well-stocked, and ready for use.
• Assist with firm meetings, client events, and special functions, including setup, service, and cleanup.
• Promptly address or report facility, technology, supply, or other issues that may affect meeting spaces or the client and guest experience.

Office & Administrative Support