Client Experience & Marketing Lead (Front Desk & Events)

Spectrum Advisors, Inc.; Plano (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Spectrum Advisors, Inc. is seeking a Director of First Impressions, Client Experience & Marketing Coordinator to set the tone with every client and prospect. You will own the client experience, assist with marketing initiatives, and help plan events to create memorable moments.

The role combines front desk duties with marketing support, social media management, and process improvement to deliver exceptional service and brand consistency.

Qualifications

• Experience in client service or customer experience roles.
• Front office or marketing support experience.
• Interest in marketing, events, hospitality and client engagement.

Responsibilities

• Be the first point of contact: calls, walk-ins, events, and written communications.
• Take ownership of social media channels—creating, posting, and innovating new ideas to drive brand awareness and engagement.
• Collaborate on event planning and referral programs, creating “wow” moments for clients.
• Innovate, execute, and track new promotions and client engagement strategies.
• Champion follow-up, cultivating and nurturing client relationships at every stage.
• Use technology to improve communication, marketing, workflows, and reporting.

Job description

Spectrum Advisors, Inc. is seeking a Director of First Impressions, Client Experience & Marketing Coordinator to set the tone with every client and prospect. You will own the client experience, assist with marketing initiatives, and help plan events to create memorable moments.

The role combines front desk duties with marketing support, social media management, and process improvement to deliver exceptional service and brand consistency.