Client Experience Manager, Live Events

San Francisco Giants; San Francisco (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Hybrid working environment

Complimentary Giants tickets

401(K) matching

Medical, dental, and vision coverage

Paid time off

Job summary

Giants Enterprises is seeking a highly motivated Client Services Manager to deliver exceptional hospitality experiences at Oracle Park. This role supports clients from planning through execution of memorable, high-impact events, reporting to the Director of Events & Client Services with a client-first mindset.

You will lead end-to-end event execution across Sales, Operations, Catering, Finance, and Marketing, coordinating with vendors and internal teams to reflect Oracle Park's value and ensure

Qualifications

• 5+ years of experience in event management, project management, client services, and/or hospitality.
• Proven ability to manage multiple complex projects and deliver superior customer experiences.
• Budgeting, financial tracking, and ROI optimization experience.
• Excellent presentation, communication, and interpersonal skills.
• Proficient in Google Suite, Outlook, and CRM/event management software.
• Comfortable working non-traditional hours in a fast-paced, live-event setting.

Responsibilities

• Lead and execute a range of events from ideation through completion.
• Act as the primary client liaison throughout the event lifecycle.
• Identify upsell opportunities by analyzing client needs and growth.
• Coordinate end-to-end event logistics with vendors and internal teams.
• Ensure events are executed on budget with timely invoicing.
• Collaborate cross-functionally to drive innovation and operational excellence.
• Maintain on-site presence at Oracle Park daily, including some nights and weekends.
• Collect feedback to improve stakeholder experience.

Skills

Communication

Interpersonal skills

Budgeting

CRM software

Google Suite

Outlook

Tools

CRM software

Google Suite

Outlook

Job description

Giants Enterprises is seeking a highly motivated Client Services Manager to deliver exceptional hospitality experiences at Oracle Park. This role supports clients from planning through execution of memorable, high-impact events, reporting to the Director of Events & Client Services with a client-first mindset.

You will lead end-to-end event execution across Sales, Operations, Catering, Finance, and Marketing, coordinating with vendors and internal teams to reflect Oracle Park's value and ensure