Global Client Success Manager, Live Experiences

TAIT; Lititz (Lancaster County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive medical, dental, vision

401(k) with company match

Paid vacation and 12 holidays

Employee Assistance Program (EAP)

Wellness stipends

Job summary

TAIT seeks a proactive Support Manager to deliver exceptional client service and tailor-made solutions for complex live-event sustainment. You will collaborate across departments to manage site inspections, parts, and support agreements, ensuring client satisfaction and project success.

The role requires strong leadership, communication, and project-planning skills, with experience in entertainment industry contexts and ERP/Salesforce familiarity.

Qualifications

• HS Diploma or GED required; Associates or Bachelors degree preferred.
• 5+ years in customer support or management, preferably in the entertainment industry.
• Experience planning projects with complex logistics and hard deadlines.
• Proficiency in MS Office Suite.
• Familiarity with ERP systems (e.g., Epicor) and Salesforce or similar CS platforms.
• Strong written and verbal communication; honest and integrity-driven.

Responsibilities

• Maintain customer relationships and advocate for customers and TAIT.
• Provide feedback from customers on product quality and features.
• Follow TAIT QHSE and global Service & Support policies.
• Manage client expectations to align scope, schedule, and contract.
• Ensure support tickets are clear and within service levels.
• Coordinate with site teams and project teams to execute projects on time and within budget.

Skills

Team Leadership

Communication

Problem-Solving

Time Management

Customer Focus

Education

HS Diploma or GED

Associates or Bachelors degree preferred

Tools

MS Office Suite

Epicor ERP

Salesforce

Job description

TAIT seeks a proactive Support Manager to deliver exceptional client service and tailor-made solutions for complex live-event sustainment. You will collaborate across departments to manage site inspections, parts, and support agreements, ensuring client satisfaction and project success.

The role requires strong leadership, communication, and project-planning skills, with experience in entertainment industry contexts and ERP/Salesforce familiarity.