Client Experience Events Manager

Brobston Group LLC; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Brobston Group LLC is seeking a Client Experience Events Manager to design, plan, and deliver high-touch luxury events and client experiences that deepen relationships and drive business growth. You will build a strategic events calendar, oversee multi-market programs, and ensure every interaction reflects elevated hospitality and personalized service.

The role partners cross-functionally to execute flawless, detail-oriented events for premium clientele, with onsite work at our Sunrise, FL

Qualifications

• Bachelor's degree in Hospitality, Marketing, Events, Business, or related field.
• 5+ years of experience in luxury retail, hospitality, experiential marketing, client engagement, or event management.
• Proven experience planning high-touch luxury events for premium clientele and managing multi-market programs.
• Ability to work onsite at corporate headquarters in Sunrise, FL, with evenings, weekends, and travel as required.
• Experience with event management software and CRM/clienteling platforms.
• Strong project management, organizational skills, and ability to support executive leadership and high-profile clientele.

Responsibilities

• Develop and manage a strategic calendar of luxury events and exclusive client experiences.
• Plan and execute high-touch events from concept through onsite delivery, ensuring flawless execution and elevated hospitality.
• Coordinate cross-functionally with Retail, Client Development, Marketing, Merchandising, and external partners.
• Manage multiple large-scale and multi-market projects simultaneously, including logistics and vendor relationships.
• Prepare executive presentations, production documents, and post-event reporting and analysis.
• Oversee onsite event setup, staffing, and client engagement to ensure consistent brand standards.

Skills

Event planning

Client engagement

Project management

Cross-functional collaboration

Attention to detail

Communication

Education

Bachelor's degree in Hospitality, Marketing, Events, Business, or related field

Tools

Splash

CRM platforms

Microsoft Office

Presentation tools

Job description

Summary

The Client Experience Events Manager designs, plans, and delivers high-touch luxury events and client experiences that deepen relationships and drive business growth. This role builds a strategic events calendar, oversees multi-market programs, and ensures every interaction reflects elevated hospitality and personalized service. The manager partners cross-functionally to execute flawless, detail-oriented events for premium clientele.

Responsibilities

• Develop and manage a strategic calendar of luxury events and exclusive client experiences.
• Plan and execute high-touch events from concept through onsite delivery, ensuring flawless execution and elevated hospitality.
• Coordinate cross-functionally with Retail, Client Development, Marketing, Merchandising, and external partners.
• Manage multiple large-scale and multi-market projects simultaneously, including logistics and vendor relationships.
• Prepare executive presentations, production documents, and post-event reporting and analysis.
• Oversee onsite event setup, staffing, and client engagement to ensure consistent brand standards.

Requirements

• Bachelor's degree in Hospitality, Marketing, Events, Business, or related field.
• 5+ years of experience in luxury retail, hospitality, experiential marketing, client engagement, or event management.
• Proven experience planning high-touch luxury events for premium clientele and managing multi-market programs.
• Ability to work onsite at corporate headquarters in Sunrise, FL, with evenings, weekends, and travel as required.
• Experience with event management software (e.g., Splash), CRM/clienteling platforms, Microsoft Office, and presentation tools.
• Strong project management, organizational skills, and ability to support executive leadership and high-profile clientele.
• Ability to lift event materials and remain onsite during setup and execution.