Client Services Manager (Giants Enterprises)

Sfgiants; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Giants Enterprises is seeking a highly motivated Client Services Manager to deliver exceptional hospitality experiences at Oracle Park. You will support clients through planning and execution of high-impact events, reporting to the Director of Events & Client Services.

You will lead cross-functional teams for non-gameday events, orchestrating customized experiences that reflect Oracle Park’s value while ensuring flawless execution and lasting client relationships.

Qualifications

• 5+ years of experience in event management, project management, client services and/or hospitality.
• Ability to lead multiple complex projects with a client-first approach.
• Proficient in budgeting, invoicing and vendor coordination.
• Excellent presentation, communication and interpersonal skills.

Responsibilities

• Lead end-to-end execution of non-gameday events across departments.
• Manage budgets, contracts, staffing, timelines and vendor relations.
• Maintain client liaison throughout the event lifecycle with a service-first mindset.
• Identify upsell opportunities and ensure on-budget delivery and timely invoicing.
• Collaborate with internal teams and partners to drive innovation and excellence.

Skills

Event management

Project management

Client services

Budgeting

Communication

CRM software

Google Suite

Outlook

Tools

CRM tools

Google Suite

Outlook

Job description

About the Team

Giants Enterprises is dedicated to the curation and development of new ventures complementary to the San Francisco Giants baseball franchise. Giants Enterprises believes in being bold by leveraging a unique combination of event expertise, resources and relationships in order to create larger-than-life experiences for millions at Oracle Park and beyond. Through a vast network of partners and clients within the local corporate, tourism and hospitality industry associations and convention-related sectors, they have executed thousands of private dinners, meetings and receptions. Venues and offerings within the company consist of 15+ iconic Ballpark venues and multiple transformable spaces. Giants Enterprises operates several owned properties annually as well as The Gotham Club.

Giants Enterprises has also hosted numerous public programs, including the 34th America’s Cup, Rugby World Cup Sevens, Ballpark Back 9, numerous sold-out concerts, professional and college sports as well as various health and wellness initiatives, including the Giant Race series. At the intersection of sports, entertainment, meetings, events, tourism and hospitality, Giants Enterprises provides the rare combination of people and places to create giant impressions for locals and visitors from around the world.

You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

What Sets Us Apart

Diversity of Experiences: From sporting spectacles to cutting-edge entertainment, meaningful meetings, and world-class hospitality, we offer an expansive range of experiences that captivate and inspire.

Global Appeal: Giants Enterprises goes beyond borders, attracting a diverse audience and making a mark on the international stage.

Innovation Hub: We are more than event planners; we are architects of innovation, continuously pushing boundaries to redefine what is possible.

Why It Matters: Our commitment to delivering exceptional experiences extends beyond entertainment; it's about forging connections, creating memories, and leaving a legacy. We believe that every event has the potential to be a giant opportunity for community engagement, cultural enrichment, and economic growth.

To explore partnership opportunities, collaborations, or to learn more about Giants Enterprises, please check us out here: https://giantsenterprises.com/about/

About the Role

We are seeking a highly motivated Client Services Manager to help deliver exceptional hospitality experiences at Oracle Park. This role is instrumental in assisting clients throughout the planning and execution of memorable, high impact events. Reporting to the Director of Events & Client Services, this position embodies a client-first attitude and a relentless commitment to world-class customer service.

You will help lead the end-to-end execution of non-gameday events, working across departments including Sales, Operations, Catering, Finance, the Scoreboard Team and Marketing. You will orchestrate customized experiences that reflect the unique value Oracle Park offers, ensuring every detail is executed flawlessly. This position is integral to delivering high-touch service and building lasting relationships with clients, vendors, and internal stakeholders.

You’re Excited About This Opportunity Because….

• Lead and execute a range of events (meetings, dinners, galas, concerts, etc.) from ideation through completion.


• Act as the primary client liaison, maintaining a client-first, service-oriented approach throughout the event lifecycle.


• Identify and pursue upsell opportunities by analyzing client needs, usage patterns, and business growth to drive additional value and revenue


• Support seamless client transitions from sales to onboarding, ensuring continuity, relationship development, and expansion of the sales process.


• Ensure all events are executed seamlessly, creatively, and on budget with timely invoicing


• Collect and document feedback internally while ensuring learning experiences are communicated to partners as we continually improve


• Collaborate cross-functionally with internal teams and external vendors to drive innovation and operational excellence.


• Recommends new approaches, procedures, and processes to effect continual improvements in the efficiency of the department and excellence in services performed.


• Manage end-to-end event logistics including vendor relationships, budgets, contracts, staffing plans and timelines


• Manage and track all aspects of event budgeting, including forecasting, payment of expenses, collecting revenues and reconciling post-event in an accurate and timely manner.


• Demonstrate initiative. Seeing things holistically, taking on emergent tasks, duties, and assignments to ensure the success of special events.


• Keep abreast of the latest trends, conduct market research for best practices and incorporate fresh new ideas to elevate guest experience.


• Excellent presentation, communication, and interpersonal skills.


• Actively seek, receive and implement feedback from customers and team members to improve and enhance stakeholder experience.

Qualifications

• 5+ years of experience in event management, project management, client services, and/or hospitality with a preference given to candidates who have worked onsite at venues such such as a stadium, arena convention center, hotel, resort, or other large-scale event facility.


• Proven ability to manage multiple complex projects simultaneously and deliver superior customer experiences.


• Skilled in budget creation, financial tracking, and ROI optimization.


• Exceptional communication and interpersonal skills—internally and externally.


• Proficient in Google Suite, Outlook, and CRM/event management software.


• Comfortable working non-traditional hours in a fast-paced, live-event setting.


• Positive, collaborative team player with a proactive mindset and high attention to detail.


• Regular and predictable attendance is required.


• Ability to work on-site at Oracle Park daily, including some nights and weekends as the event calendar dictates.


• Performs other related duties as assigned.

We’re Excited About You Because…

• You lead with authenticity, empathy, and professionalism.


• You bring passion, creativity, and a high level of accountability to everything you do.


• Approach challenges with a solutions-oriented mindset, demonstrating adaptability and a willingness to go the extra mile to meet customer needs.


• You continuously look for new ways to dazzle clients with fresh ideas and service excellence.


• You thrive under pressure, stay organized, and maintain grace in fast-paced environments.

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.

Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.