Client Experience & Loyalty Advisor

PNC; Scott Township (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Bloomsburg, PA. The role focuses on delivering a unique customer experience, educating customers on financial options, and identifying opportunities to grow the bank’s share of wallet. It emphasizes in-branch engagement and leveraging technology to assist customers.

The position is in-office, with a supportive culture and emphasis on balance. Prior customer service exposure in banking is valuable, and no visa sponsorship is provided.

Qualifications

• No university degree required, related experience or certifications may be considered.
• Experience with customer service and banking products.
• Ability to educate customers and refer opportunities.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on options for transactions.
• Identifies banking opportunities and referrals during customer interactions.
• Performs lobby engagement to connect with customers and promote PNC products.
• Supports proactive sales conversations through a defined sales process.

Skills

Customer Service

Banking

Accountability

Branch Banking

Customer Experience

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Bloomsburg, PA. The role focuses on delivering a unique customer experience, educating customers on financial options, and identifying opportunities to grow the bank’s share of wallet. It emphasizes in-branch engagement and leveraging technology to assist customers.

The position is in-office, with a supportive culture and emphasis on balance. Prior customer service exposure in banking is valuable, and no visa sponsorship is provided.