Client Experience Leader & Estimating Specialist

EXPLORING LLC; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

EXPLORING LLC is seeking a Client Experience Manager to serve as the primary contact for assigned clients, translating needs into scopes of work and coordinating with Sales, Design, Project Management, Production, Installation, and Accounting to deliver a consistent client experience.

The role requires estimating discipline, business judgment, and the ability to manage multiple custom fabrication projects concurrently while maintaining proactive client communication.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, construction management, project management, design, or related field preferred.
• Three or more years of experience in client service, account management, estimating, project coordination, sales support, or a related role; experience in custom fabrication, exhibits, signage, experiential environments, construction, millwork, graphics, scenic, or manufacturing strongly preferred.
• Demonstrated ability to build estimates from drawings, specifications, labor requirements, material quantities, vendor quotes, freight, and installation needs.
• Strong math, pricing, cost-analysis, organization, documentation, negotiation, and written and verbal communication skills.
• Ability to read and interpret drawings, measurements, specifications, and scopes of work and recognize missing or conflicting information.
• Proficiency with Microsoft Office; ability to learn and consistently use company CRM, estimating, ERP, project-management, and document-control systems.
• Valid driver’s license and ability to travel when job duties require it.

Responsibilities

• Build and maintain professional client relationships by communicating proactively, setting clear expectations, and responding promptly to questions and concerns.
• Lead discovery conversations to understand client goals, budget, timeline, site conditions, brand standards, decision process, and measures of success.
• Maintain regular follow-up on inquiries, estimates, approvals, open action items, active jobs, changes, delivery or installation, and post-project needs.
• Provide accurate job-status updates and ensure commitments to clients are documented and communicated to internal teams.
• Identify risks, scope gaps, schedule concerns, or client dissatisfaction early; coordinate resolution and escalate when appropriate.
• Support repeat business by conducting post-job follow-up, documenting lessons learned, and identifying additional client needs or opportunities.
• Review drawings, specifications, renderings, bid documents, site information, and client requests to develop a complete and clearly defined scope of work.
• Prepare accurate estimates for custom fabrication and related services, including labor, materials, outsourced services, equipment, freight, travel, installation, taxes, contingency, and other costs.
• Obtain current vendor and subcontractor pricing; document assumptions, exclusions, alternates, lead times, and quote expiration dates.
• Apply approved labor rates, markups, margins, and pricing standards, and route estimates for internal review and approval before release.
• Prepare professional proposals and revisions that align with the estimate, scope, schedule, payment terms, and client requirements.
• Actively follow up on every submitted estimate or proposal, document client feedback, update probability and next steps, and continue follow-up until the opportunity is awarded, declined, postponed, or closed.
• Track revisions and prevent scope creep by pricing, documenting, and getting approvals for added/changed work.
• Compare estimated costs with actual job results and collaborate with Operations and Accounting to improve estimating accuracy and profitability.
• Complete a clear handoff of awarded work to Project Management and Operations, including the approved proposal, scope, drawings, schedule, and budget assumptions.
• Participate in kickoff, production, scheduling, and job-review meetings; maintain ownership of client communication while respecting project roles.
• Monitor milestones, approvals, client-supplied information, changes, shipping, installation, punch-list items, and closeout requirements.
• Maintain accurate records in estimating, CRM, project-management, and file-storage systems.
• Coordinate with Accounting regarding deposits, billing milestones, purchase orders, tax documents, and collection issues that may affect progress.
• Ensure no client request, estimate, or job action item is left without an owner, due date, and documented next steps.

Skills

Client relationships

Estimating

Project coordination

Negotiation

Communication

Cost analysis

Education

High school diploma or equivalent

Associate or bachelor’s degree in business, construction management, project management, design, or related field

Tools

Microsoft Office

CRM systems

ERP systems

Estimating software

Job description

EXPLORING LLC is seeking a Client Experience Manager to serve as the primary contact for assigned clients, translating needs into scopes of work and coordinating with Sales, Design, Project Management, Production, Installation, and Accounting to deliver a consistent client experience.

The role requires estimating discipline, business judgment, and the ability to manage multiple custom fabrication projects concurrently while maintaining proactive client communication.