Client Experience Leader

FlightSafety International; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

FlightSafety International is seeking a Supervisor, Client Experience to lead our client services and scheduling teams. The role focuses on maintaining a positive client experience by ensuring accurate processes and effective team performance.

The incumbent will coach staff, manage timecards, and drive continuous improvement while collaborating with cross-functional partners to uphold FlightSafety’s high standards of service and operational excellence.

Qualifications

• Bachelor’s degree in Business or Aviation Management or three years related experience; equivalent combination allowed.
• Three or more years of leadership experience in a fast-paced, confidential environment.

Responsibilities

• Oversee departmental activities and personnel to align with client services and scheduling strategy.
• Manage customer retention activities for the department.
• Interview and evaluate prospective candidates for employment.
• Track, evaluate and report teammate performance and goals.
• Provide day-to-day supervision including coaching, scheduling, and quality checks.
• Approve employee timecards weekly and ensure objectives are met.
• Mentor, train and develop Customer Support teammates; coordinate related activities.

Skills

Customer service

Verbal and written communication

Data-driven decision making

Cross-functional collaboration

Problem solving

Confidentiality

MS Office (Excel, Word, PowerPoint,Out

Education

Bachelor’s degree in Business or Aviation Management

Three years related experience

Tools

Excel

Word

PowerPoint

Outlook

Job description

FlightSafety International is seeking a Supervisor, Client Experience to lead our client services and scheduling teams. The role focuses on maintaining a positive client experience by ensuring accurate processes and effective team performance.

The incumbent will coach staff, manage timecards, and drive continuous improvement while collaborating with cross-functional partners to uphold FlightSafety’s high standards of service and operational excellence.