Client Experience Director

FlightSafety International Inc; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

FlightSafety International is seeking a Manager, Client Experience in Houston to lead client services and scheduling, ensuring a continuous and positive client experience across centers. You will supervise a team, drive process improvements, and partner with senior leaders to align service delivery with the company’s vision.

A Bachelor’s degree and 5+ years in a customer leadership role with 1-3 years of management experience are required; strong communication, budgeting, and Microsoft Office

Qualifications

• Bachelor's degree required; 5+ years in a customer leadership role with 1-3 years of management experience leading a customer support team can substitute for the degree requirement.
• Strong leadership and supervisory experience in a customer support environment.
• Proven ability to analyze data, manage budgets and generate reports for leadership.

Responsibilities

• Lead cross-functional teams to support FlightSafety's vision and deliver outstanding customer service.
• Analyze budgets and prepare financial reports for Corporate and Center Leadership.
• Implement changes in procedures or personnel with management and customer base.
• Ensure customer satisfaction metrics and process improvements are tracked and reported.

Skills

Customer service

Communication

Data analysis

Leadership

MS Office

English fluency

Problem solving

Team supervision

Education

Bachelor's degree

5+ years customer leadership

1-3 years management

Tools

Microsoft Office Suite

Job description

FlightSafety International is seeking a Manager, Client Experience in Houston to lead client services and scheduling, ensuring a continuous and positive client experience across centers. You will supervise a team, drive process improvements, and partner with senior leaders to align service delivery with the company’s vision.

A Bachelor’s degree and 5+ years in a customer leadership role with 1-3 years of management experience are required; strong communication, budgeting, and Microsoft Office