Client Experience Team Lead — Coach & Elevate

Allied Solutions, LLC; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company 401k match

Three weeks PTO by end of first year

Job summary

Allied Solutions, LLC is seeking a Client Experience Supervisor to lead and coach the Client Experience team, ensuring daily workloads are completed and standards met. You will supervise 10 or more employees and drive service excellence across escalated client resolution and cross-functional collaboration.

The role emphasizes leadership, coaching, and data-driven improvement to enhance client satisfaction and operational efficiency within a fast-paced environment.

Qualifications

• Exceptional communication skills, clear and effective oral and written communication.

Responsibilities

• Lead and develop the Client Experience team to meet departmental goals and SLAs.
• Coach, hire, evaluate, and discipline staff according to HR guidelines.
• Coordinate cross-functional efforts to resolve escalated client issues and improve processes.

Skills

Communication

Leadership

People management

Coaching

Education

Associate’s degree in related field

Job description

Allied Solutions, LLC is seeking a Client Experience Supervisor to lead and coach the Client Experience team, ensuring daily workloads are completed and standards met. You will supervise 10 or more employees and drive service excellence across escalated client resolution and cross-functional collaboration.

The role emphasizes leadership, coaching, and data-driven improvement to enhance client satisfaction and operational efficiency within a fast-paced environment.