Client Experience Lead

Dunn Belmont Limited; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

FlightSafety International is seeking a Supervisor, Client Experience to oversee department activities and personnel, ensuring alignment with the client services strategy and scheduling practices. The role focuses on delivering a positive client experience through leadership and process integrity.

The position requires a Bachelor's in Business or Aviation Management or equivalent experience, and 3+ years of leadership in a confidential, deadline-driven environment.

Qualifications

• Excellent verbal and written communication skills.
• Fluency in English.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Oversee department activities and personnel to align with client services strategy.
• Manage all customer retention activities for the department.
• Interview and evaluate prospective candidates for employment.
• Track, evaluate and report teammate performance and goals.
• Provide day-to-day supervision, coaching, and scheduling of the team.

Skills

Verbal communication

Written communication

Excel proficiency

Cross-functional collaboration

Analytical skills

Education

Bachelor's degree in Business or Aviation Management

3+ years related experience

Tools

Microsoft Office

Job description

FlightSafety International is seeking a Supervisor, Client Experience to oversee department activities and personnel, ensuring alignment with the client services strategy and scheduling practices. The role focuses on delivering a positive client experience through leadership and process integrity.

The position requires a Bachelor's in Business or Aviation Management or equivalent experience, and 3+ years of leadership in a confidential, deadline-driven environment.