Client Experience Lead – Aviation Training

FlightSafety International; Estelle (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

FlightSafety International is seeking a Supervisor, Client Experience to oversee department activities and personnel, ensuring alignment with the client services and scheduling strategy. The role focuses on delivering a continuous and positive client experience.

Responsibilities include supervising the team, coaching performance, and ensuring accurate processes, with potential to assume Manager, Client Experience duties in the absence of the manager.

Qualifications

• Bachelor’s degree in Business or Aviation Management or 3 years related experience.
• Minimum of 3 years leadership experience in a high-responsibility environment.

Responsibilities

• Oversee department activities and personnel to align with client services strategy.
• Maintain accuracy and integrity of department processes.
• Lead customer retention initiatives for the department.
• Interview and evaluate prospective candidates for employment.
• Coach and supervise teammates, coordinate activities and schedules.
• Approve employee timecards weekly.
• Mentor and train Customer Support teammates as needed.

Skills

Customer service

Verbal communication

Written communication

Data analytics

Stakeholder management

Time management

Confidentiality

English fluency

Education

Bachelor’s degree in Business or Aviation Management

Tools

Excel

Word

PowerPoint

Outlook

Job description

FlightSafety International is seeking a Supervisor, Client Experience to oversee department activities and personnel, ensuring alignment with the client services and scheduling strategy. The role focuses on delivering a continuous and positive client experience.

Responsibilities include supervising the team, coaching performance, and ensuring accurate processes, with potential to assume Manager, Client Experience duties in the absence of the manager.