Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Charlotte (NC); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous retirement plans (401(k) and Roth)

Paid time off and holidays

Top-tier mental health resources

Continuing education allowance

Three free wellness plans for pets

Job summary

A veterinary service provider in Charlotte, NC is looking for a Client Service Coordinator to manage client interactions and ensure exceptional service. This role involves educating clients about services and pet health, while also supporting a productive veterinary medical team. Candidates should have a strong customer focus, excellent communication skills, and the ability to multi-task effectively in a dynamic environment. A high school diploma is preferred along with customer service experience.

Qualifications

• At least one year of related experience with a focus on customer service.
• Ability to communicate fluently in English, both written and verbal.
• Demonstrates strong organizational skills.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize productivity of the veterinary medical team.
• Educate clients about hospital services and pet health needs.

Skills

Customer Focus

Communication Skills

Client Service Skills

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

A veterinary service provider in Charlotte, NC is looking for a Client Service Coordinator to manage client interactions and ensure exceptional service. This role involves educating clients about services and pet health, while also supporting a productive veterinary medical team. Candidates should have a strong customer focus, excellent communication skills, and the ability to multi-task effectively in a dynamic environment. A high school diploma is preferred along with customer service experience.