Client Experience Lead, Studio Operations

Barry's; Santa Monica (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A premier fitness studio in Santa Monica seeks a Client Operations Lead to drive studio sales and ensure an exceptional in-studio experience. The role involves leading the studio in the absence of management, supporting hospitality and customer service, and fostering a positive brand culture. Candidates should possess strong customer service skills and be ready to work flexible shifts, including weekends. This position is perfect for someone enthusiastic about fitness and community engagement.

Qualifications

• Candidates must be at least 18 years or older to apply.
• Must exhibit enthusiasm for the studio and the job.
• Respond to clients' requests with a can-do attitude.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Support the client experience with hospitality and amenities.
• Deliver operational excellence in all studio processes.

Skills

Strong hospitality customer service skills

Friendly, outgoing personality

Ability to prioritize and work in a fast-paced environment

Job description

A premier fitness studio in Santa Monica seeks a Client Operations Lead to drive studio sales and ensure an exceptional in-studio experience. The role involves leading the studio in the absence of management, supporting hospitality and customer service, and fostering a positive brand culture. Candidates should possess strong customer service skills and be ready to work flexible shifts, including weekends. This position is perfect for someone enthusiastic about fitness and community engagement.