Client Experience Coordinator

Pro Auto Spa; Colorado Springs (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Tip sharing program

Wellness package

7 paid holidays

Paid sick time

Profit sharing potential

Advancement opportunities

Job summary

Pro Auto Spa in Colorado Springs is seeking a Client Experience Coordinator to be the heartbeat of the front office. You’ll greet clients, schedule appointments, and ensure smooth check-in through delivery while upholding a professional image.

This role protects revenue, supports our sales and production teams, and delivers a positive client experience in a fast-paced shop environment. Growth opportunities exist as the company scales.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in notes.
• Excellent organization and time management abilities.
• Positive, professional attitude and teamwork mindset.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls and messages professionally.
• Greet clients warmly and create a welcoming environment.
• Schedule consultations and service appointments.
• Communicate project updates and timelines to customers.
• Notify clients when vehicles are ready and deliver pickup experience.
• Maintain accurate notes in CRM and register warranties.
• Prepare daily deposits and process payments.

Skills

Communication

Attention to detail

Organization

Time management

Reliability

Tools

CRM software

Job description

Client Experience Coordinator – High Performance Team

Pro Auto Spa | Colorado Springs

At Pro Auto Spa, we believe exceptional businesses are built by exceptional people.

We are a rapidly growing automotive appearance and protection company committed to delivering world-class craftsmanship and an elevated customer experience. Our team takes pride in professionalism, attention to detail, and helping customers protect and enjoy their vehicles.

We are looking for a high-performing Client Experience Coordinator who thrives in a fast-paced environment and takes pride in organization, communication, and delivering outstanding service.

This is an opportunity for someone who wants to grow, contribute to a winning team, and build a career inside a company that is scaling.

Our Mission

At Pro Auto Spa, we help people protect and elevate their vehicles while delivering a world-class customer experience.

We also believe businesses grow when their people grow.

Our goal is to help our team members pursue their personal, professional, and financial goals while contributing to a company that is growing rapidly and making an impact in our community.

The Opportunity

The Client Experience Coordinator is the heartbeat of the front office.

You will be the first point of contact for our customers and play a critical role in ensuring vehicles move smoothly through the shop from check-in to delivery.

This role protects revenue, supports our sales and production teams, and helps ensure every client interaction reflects the professionalism and quality that Pro Auto Spa is known for.

If you enjoy organization, communication, and helping customers feel confident choosing a business, this role could be a great fit.

Responsibilities

Customer Experience

• Answer incoming calls and messages professionally
• Greet clients warmly and create a welcoming environment
• Schedule consultations and service appointments
• Communicate project updates and timelines to customers
• Notify clients when vehicles are ready
• Deliver a professional and positive pickup experience

Lead Capture & Scheduling

• Respond promptly to new inquiries
• Capture client and vehicle information accurately
• Schedule appointments efficiently
• Notify the Client Advisor of qualified opportunities
• Confirm upcoming appointments with customers

Vehicle Intake & Delivery

• Confirm service details and client contact information
• Document pre-existing vehicle condition
• Take intake and outtake photos according to company standards
• Organize keys and vehicle staging
• Assist technicians during vehicle delivery walkthroughs

Administrative Responsibilities

• Maintain accurate notes in CRM systems
• Register product warranties
• Prepare hail repair documentation when required
• Order parts and supplies when needed
• Maintain organized paperwork and files
• Process payments and maintain accurate transaction records
• Prepare daily deposits

What Success Looks Like

• Clients feel welcomed, informed, and confident choosing Pro Auto Spa
• Appointments are scheduled efficiently
• Deposits are collected before work is scheduled
• Vehicles move smoothly through the shop
• Communication between clients and technicians is organized and clear

Compensation & Benefits

We believe strong performance should be rewarded.

• $20–$25 per hour based on experience and references
• Tip sharing program
• Wellness package
• 7 paid holidays
• Paid sick time
• Profit sharing potential
• Opportunities for advancement within the company

What We’re Looking For

• Excellent verbal and written communication skills
• Strong attention to detail
• Organization and time management skills
• A positive, professional attitude
• Ability to multitask in a fast-paced environment
• A strong work ethic and reliability

Preferred qualifications

• 5+ years of customer service experience
• Experience in scheduling, administrative support, or service advising
• Familiarity with CRM or office software

Our Core Values

• Accountability
• Commitment
• Communication
• Respect
• Self-Improvement
• Teamwork
• Trust

Growth Opportunity

We believe in developing people.

Employees who demonstrate initiative, leadership, and consistent performance may have opportunities to grow into roles such as:

• Client Advisor
• Office Manager
• Operations leadership

We believe that when our team members grow, the company grows.