Client Experience Lead: Cross-Functional PM & Growth

Known; New York (NY); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Unlimited paid time off

401k with company matching

Generous medical plan

Paid parental leave

Job summary

Known, a data science firm and creative agency, seeks a Client Experience Manager to lead cross-functional teams, manage client relationships, and ensure on-time, on-budget delivery across scoped accounts. You’ll partner with CX Directors and VPs to honor client expectations and expand partnerships.

In this role you will own end-to-end engagement, translate business goals into outcomes, and push for innovative, high-impact solutions, especially in virtual settings.

Qualifications

• 6+ years of agency, consulting, brand manager or similar professional services experience.
• Proven AOR experience as lead contact and skilled at growing client relationships.
• Account or project management experience for long-term or highly technical projects.
• Strong ability to coordinate cross-functional teams across departments.

Responsibilities

• Coordinate and manage client projects, ensuring on-time delivery and adherence to budget.
• Lead meetings, maintain agendas, minutes and action items with stakeholders.
• Foster collaboration between creative, strategy, and media teams to meet objectives.
• Develop and nurture client relationships to drive satisfaction and growth.

Skills

Client management

Project coordination

Cross-functional collaboration

Communication

Job description

Known, a data science firm and creative agency, seeks a Client Experience Manager to lead cross-functional teams, manage client relationships, and ensure on-time, on-budget delivery across scoped accounts. You’ll partner with CX Directors and VPs to honor client expectations and expand partnerships.

In this role you will own end-to-end engagement, translate business goals into outcomes, and push for innovative, high-impact solutions, especially in virtual settings.