SVP Account Director

New York Technology Partners; New York (NY); On-site; USD 150,000 - 200,000; Full time

Job summary

A leading digital consultancy in New York is seeking an Experience Transformation Partner. In this senior role, you will lead client partnerships, shape experience strategies, and orchestrate teams across design, content, and digital marketing. The ideal candidate has 12–20 years of experience in digital marketing and transformation, along with proven success in working with CMOs and senior executives. You will be responsible for driving account growth and delivering high-performing experiences.

Qualifications

• 12–20 years in digital marketing, CX, design, or transformation roles.
• Proven experience partnering with CMOs and senior marketing leaders.
• Deep understanding of digital design, CRM, CX strategy, and analytics.

Responsibilities

• Lead and deepen trusted relationships with senior marketing executives.
• Translate client ambitions into actionable experience strategies.
• Guide teams across design, content, and marketing to deliver cohesive experiences.

Skills

Digital marketing

Customer experience (CX)

Design

Transformation

Stakeholder management

Job description

We’re looking for an Experience Transformation Partner to lead some of our most important brand relationships. This is a senior client‑facing role for someone who lives at the intersection of creativity, experience design, and modern marketing. You’ll partner directly with CMO/CDO‑level leaders to shape multi‑year experience roadmaps while owning the health, growth, and day‑to‑day leadership of the account.

This role blends client partnership, experience strategy, and cross‑disciplinary orchestration — guiding teams across design, content, CRM, digital marketing, and product to deliver work that moves brands and customers.

What You’ll Lead

Client Leadership & Relationship Ownership

• Serve as the primary partner for senior marketing, digital, and experience executives.
• Build and deepen trusted relationships across brand, digital, product, and customer teams.
• Understand client ambitions and translate them into solutions that drive brand, business, and customer impact.
• Navigate complex stakeholder environments with clarity, confidence, and diplomacy.
• Advocate for the client internally while ensuring teams stay aligned to the vision.

Experience Strategy & Marketing Transformation

• Advise CMOs, CDOs, and experience leaders on customer experience, digital marketing, content ecosystems, loyalty, and self‑service.
• Translate brand strategy into connected digital experiences that drive acquisition, engagement, and retention.
• Shape multi‑year transformation roadmaps across CX, CRM, analytics, and MarTech.
• Guide clients through the evolution of their marketing and experience operations.

Cross‑Disciplinary Orchestration

• Bring together design, content, CRM, analytics, engineering, and product teams to deliver cohesive, high‑performing experiences.
• Partner with internal capability leads to craft integrated solutions and own the narrative for the client.
• Ensure work is strategically aligned, creatively elevated, and flawlessly delivered.
• Oversee programs end‑to‑end — from insight to concept to execution to measurement.
• Own revenue growth and account expansion across your portfolio.
• Identify new opportunities across CX, digital marketing, content, loyalty, and self‑service.
• Lead pitch efforts, shape proposals, and build a strong pipeline.
• Be accountable for growth targets and long‑term account performance.

Leadership & Delivery Excellence

• Lead multidisciplinary teams with clarity, empathy, and high creative and strategic standards.
• Ensure programs run smoothly with strong communication, documentation, and stakeholder alignment.
• Apply consulting and agency frameworks to diagnose problems and shape solutions.
• Share best practices and elevate ways of working across teams.
• Foster a unified, collaborative culture across internal and client teams.

About You

• 12–20 years in digital marketing, CX, design, or transformation roles within agencies or consultancies.
• Proven experience partnering with CMOs, CDOs, and senior marketing leaders.
• Deep understanding of digital design, CRM, CX strategy, analytics, and modern marketing operations.
• Skilled at translating complex business needs into actionable experience strategies.
• Confident, articulate, and comfortable leading senior stakeholders.
• A natural orchestrator who thrives in cross‑functional, creatively driven environments.
• Strong client services instincts: relationship management, expectation setting, communication hygiene, and proactive issue resolution.