Client Experience Lead: Campaign Strategy & Growth

Graham Media Group; Detroit (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Graham Media Group in Detroit, MI seeks a Client Experience Account Manager to serve as the main post-sale liaison for clients, quarterback campaign strategy and monitor performance against goals.

You will collaborate with Account Executives, Digital Sales Strategists, and Operations to optimize campaigns, build client dashboards, and drive revenue growth while ensuring outstanding service and measurable results.

Qualifications

• 3+ years of client service or account management.
• Strong communication and customer service skills.
• Experience with Microsoft Office Suite (Outlook, Teams, Excel, PowerPoint, Word).

Responsibilities

• Build rapport with clients and provide excellent customer service.
• Main point of contact post-sale, coordinate reporting calls and check-ins.
• Strategize with AE and DSS on optimization strategies, growth areas and revenue generating concepts to provide clients with greater results.
• Monitor campaign performance and collaborate with Ops on campaign optimizations.
• Setup Client reporting dashboards and help client understand their results according to their KPIs.
• Advise Digital Solutions Planner and Digital Sales Strategist on campaign performance to drive decision-making on future campaigns.
• Continually seek ongoing strategies to optimize campaigns to client performance KPIs.
• Provide ideas to streamline internal processes to maximize team efficiency.
• Mastery of Graham Media Product Suite (Primary Digital Focus, Linear Secondary).
• Collaborate with Ad Ops, Order Entry and Sales to communicate campaign changes.
• Quarterly in-person recap meetings for qualified client campaigns

Skills

Client relationship management

Account management

Communication

Education

Bachelor's degree

Tools

TapClicks

Basecamp

Monday.com

Job description

Graham Media Group in Detroit, MI seeks a Client Experience Account Manager to serve as the main post-sale liaison for clients, quarterback campaign strategy and monitor performance against goals.

You will collaborate with Account Executives, Digital Sales Strategists, and Operations to optimize campaigns, build client dashboards, and drive revenue growth while ensuring outstanding service and measurable results.