Client Experience & Data Configuration Specialist

pressganey; South Bend (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Press Ganey, the leading experience measurement and analytics company, seeks a Client Support Specialist to join our Indianapolis-area team. You will implement, configure, and maintain client data ingress, surveying, and reporting across the client lifecycle.

You will translate client needs into system configurations, provide issue resolution, and collaborate with cross-functional teams to ensure timely delivery and high-quality service.

Qualifications

• 1-2 years of relevant experience in information technology, health care, client facing project management or operations role.
• Experience working at or with health systems.
• Excellent written and verbal communication skills are required.
• Excellent analytical, organization and problem-solving skills.
• Strong attention to detail.
• Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)

Responsibilities

• Work within the Client Support team to address client data, surveying, and reporting requests
• Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
• Capture client requirements to appropriately configure products to meet client needs
• Offer clients best practice workflow design and associated application configurations
• Use tools to configure, test and validate all patient experience products
• Responsible for client support throughout the implementation or on-going support cycle
• Prioritize workload and manage timelines to meet client target dates for projects and implementations
• Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
• Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed

Skills

Client communication

Analytical skills

Problem solving

Detail oriented

Education

Bachelor's degree in economics, computer science, or related field

Tools

Microsoft Office

Job description

Press Ganey, the leading experience measurement and analytics company, seeks a Client Support Specialist to join our Indianapolis-area team. You will implement, configure, and maintain client data ingress, surveying, and reporting across the client lifecycle.

You will translate client needs into system configurations, provide issue resolution, and collaborate with cross-functional teams to ensure timely delivery and high-quality service.