Client Data Integration Specialist

Press Ganey; South Bend (IN); On-site; USD 50,000 - 55,000; Full time

Job summary

Press Ganey is seeking a Client Data Specialist (CDS) to join our Employee Experience team. The CDS will navigate setup and maintenance of regular data feeds from a client’s HRIS into Press Ganey systems, supporting engagement surveys and pulse programs for employees and physicians.

In this client-facing role, you will work with clients to define data configuration requirements, ensure end-to-end data quality, and collaborate with cross-functional teams to deliver timely, accurate data

Qualifications

• 1-3 years of health care, quality improvement or project management experience.
• Proven excellence in the support and service to complex customers and/or data sets is preferred.
• Analytical skills to identify, research, and solve complex problems with urgency.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to question, probe, and challenge clients to meet their needs.
• Ability to handle multiple projects simultaneously while meeting deadlines.

Responsibilities

• Leads clients through ingress of data from client’s HRIS system to PG systems from initial conversations outlining process through testing and finalizing data file and update plan
• Advises client on how to maximize the value of their partnership with Press Ganey for engagement surveys including employee, physician, and nursing-specific projects
• Drafts and maintains data rules to ensure accurate data, identify missing data, and help client update data, as needed
• Adheres to deadlines to ensure overall client deliverables are executed as scheduled
• Collaborates with client and internal team to develop plans for sharing data in a timely fashion that ensure accuracy and availability of the data for projects
• Provide support for service failures/recovery
• Act as an effective member of a team and cross-team product group
• Performs standard data integration configurations
• Cascades requirements to downstream teams and checks configuration accuracy
• Confirms requirements accuracy and completeness with upstream teams
• Updates upstream teams of configuration request status
• Escalates operational risks and SOP deviations to managers
• Ensure accurate and timely data integration delivery while adhering to SOPs and quality standards
• Track tasks, mitigate risks, and seize blockers proactively
• Document integration decisions and maintain up-to-date records

Skills

Healthcare experience

Project management

Analytical skills

Communication skills

Organization skills

Multi-tasking

Education

Bachelor's degree in related field

Tools

Microsoft Office

Excel

Job description

Press Ganey is seeking a Client Data Specialist (CDS) to join our Employee Experience team. The CDS will navigate setup and maintenance of regular data feeds from a client’s HRIS into Press Ganey systems, supporting engagement surveys and pulse programs for employees and physicians.

In this client-facing role, you will work with clients to define data configuration requirements, ensure end-to-end data quality, and collaborate with cross-functional teams to deliver timely, accurate data