Client Support & Solutions Specialist

Press Ganey Associates LLC; South Bend (IN); Hybrid; USD 50,000 - 54,000; Full time

Job summary

Press Ganey Associates LLC is seeking a Client Support Specialist to work with healthcare clients on data ingress, surveying and reporting throughout the client lifecycle. The role emphasizes configuring platforms, translating business needs into system specifications, and delivering timely issue resolution.

With 1–2 years of relevant experience, you will join a team focused on client success, collaboration, and measurable improvements in patient experience through thoughtful technical solutions

Qualifications

• 1-2 years of relevant experience in information technology, health care, client facing project management or operations role
• Experience working at or working with health systems
• Excellent written and verbal communication skills
• Excellent analytical, organization and problem-solving skills
• Strong attention to detail
• Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
• Ability to handle stressful situations
• Education: A bachelor's degree in economics, computer science, or a related field is preferred

Responsibilities

• Work within the Client Support team to address client data, surveying, and reporting requests
• Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
• Capture client requirements to appropriately configure products to meet client needs
• Offer clients best practice workflow design and associated application configurations
• Use tools to configure, test and validate all patient experience products
• Responsible for client support throughout the implementation or on-going support cycle
• Prioritize workload and manage timelines to meet client target dates for projects and implementations
• Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
• Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed

Skills

Client facing

Analytical

Detail oriented

MS Office

Education

Bachelor's degree in economics, computer science, or related field

Tools

Microsoft Office

Job description

Press Ganey Associates LLC is seeking a Client Support Specialist to work with healthcare clients on data ingress, surveying and reporting throughout the client lifecycle. The role emphasizes configuring platforms, translating business needs into system specifications, and delivering timely issue resolution.

With 1–2 years of relevant experience, you will join a team focused on client success, collaboration, and measurable improvements in patient experience through thoughtful technical solutions