Client Data & Integration Specialist

pressganey; South Bend (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Press Ganey is seeking a Client Data Specialist (CDS) to manage data feeds from client HRIS systems and support Health Experience projects, including annual engagement surveys and pulse surveys. You will work closely with clients to define requirements and ensure timely data delivery.

You will partner with upstream and downstream teams to manage data configurations, quality checks, and issue resolution, enabling accurate insights for our healthcare and other industries.

Qualifications

• 1-3 years of health care, quality improvement or project management experience

Responsibilities

• Leads data ingress from client's HRIS to Press Ganey systems, from initial conversations through testing and finalizing data file updates
• Advises clients on maximizing value of engagement surveys for employee, physician, and nursing projects
• Drafts and maintains data rules to ensure accuracy and identify missing data
• Adheres to deadlines to ensure client deliverables are executed as scheduled
• Collaborates with client and internal teams to plan data sharing and ensure data availability for projects
• Provides support for service failures and recovery
• Acts as an effective member of cross-team product groups
• Performs standard data integration configurations
• Communicates requirements and updates to downstream teams and confirms configuration accuracy
• Monitors status of configuration requests and escalates risks as needed
• Ensures accurate data delivery while adhering to SOPs and quality standards
• Tracks tasks, mitigates risks, and elevates blockers proactively
• Documents integration decisions and maintains up-to-date records

Job description

Press Ganey is seeking a Client Data Specialist (CDS) to manage data feeds from client HRIS systems and support Health Experience projects, including annual engagement surveys and pulse surveys. You will work closely with clients to define requirements and ensure timely data delivery.

You will partner with upstream and downstream teams to manage data configurations, quality checks, and issue resolution, enabling accurate insights for our healthcare and other industries.