Client Experience Coordinator (Remote)

Nexora Talent; Detroit (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible work environment

Training & support

Growth opportunities

Performance-based pay

Job summary

Nexora Talent in Detroit is seeking a proactive Client Experience Coordinator to support clients with smooth communication, coordination, and high-quality service delivery. You will serve as the main point of contact for inquiries, coordinate requests from start to completion, and provide timely responses via phone, email, and chat.

Ideal candidates will have strong communication and problem-solving skills, excellent organization and multitasking abilities, and the ability to work independently.

Qualifications

• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and manage priorities effectively.
• Basic computer skills (CRM systems, email, scheduling tools).

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the overall experience.

Skills

Communication

Problem-solving

Organization

Multitasking

Independent work

Tools

CRM systems

Email

Scheduling tools

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support
• Coordinate and manage client requests from start to completion
• Provide timely responses via phone, email, and chat
• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills
• Excellent organizational and multitasking abilities
• Ability to work independently and manage priorities effectively
• Basic computer skills (CRM systems, email, scheduling tools)
• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment
• Training and ongoing support
• Opportunities for growth and advancement
• Performance-based compensation