Client Experience Coordinator (Remote)

Nexora Talent; Irvine (CA); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible work environment

Training and ongoing support

Growth opportunities

Performance-based compensation

Job summary

Nexora Talent is seeking a proactive Client Experience Coordinator to support our clients from onboarding to ongoing service delivery. You will ensure smooth communication, coordinate requests, and uphold high-quality service standards.

In this role you will be the main point of contact, respond via phone, email and chat, monitor satisfaction, and identify improvements while enjoying a flexible work environment and opportunities for growth.

Qualifications

• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and manage priorities.
• Experience with CRM systems and scheduling tools.
• Previous experience in customer service or coordination preferred.

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to finish.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and suggest improvements.

Skills

Communication

Problem-solving

Organization

Multitasking

Independence

Tools

CRM systems

Scheduling tools

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support
• Coordinate and manage client requests from start to completion
• Provide timely responses via phone, email, and chat
• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills
• Excellent organizational and multitasking abilities
• Ability to work independently and manage priorities effectively
• Basic computer skills (CRM systems, email, scheduling tools)
• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment
• Training and ongoing support
• Opportunities for growth and advancement
• Performance-based compensation