Client Experience Coordinator (Remote)

Nexora Talent; Arlington (VA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work environment

Training and ongoing support

Opportunities for growth and ADVANCEMT

Job summary

Nexora Talent is seeking a proactive Client Experience Coordinator in Arlington, VA to support clients through clear communication and efficient coordination. This role ensures high-quality service delivery across touchpoints and channels, contributing to overall client satisfaction.

You will coordinate client requests, respond promptly by phone, email, and chat, and monitor satisfaction to identify opportunities for improvement. Flexible work environment with growth opportunities await.

Qualifications

• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and manage priorities effectively.
• Basic computer skills (CRM systems, email, scheduling tools).
• Previous experience in customer service, coordination, or client support is preferred.

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the overall experience.

Skills

Communication skills

Problem-solving

Organizational skills

Multitasking

Independence

CRM systems

Scheduling tools

Customer service experience

Tools

CRM software

Scheduling software

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support
• Coordinate and manage client requests from start to completion
• Provide timely responses via phone, email, and chat
• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills
• Excellent organizational and multitasking abilities
• Ability to work independently and manage priorities effectively
• Basic computer skills (CRM systems, email, scheduling tools)
• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment
• Training and ongoing support
• Opportunities for growth and advancement
• Performance-based compensation