Client Experience Coordinator (Remote)

Nexora Talent; Bellevue (WA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible work environment

Training and ongoing support

Growth and advancement opportunities

Performance-based compensation

Job summary

Nexora Talent is seeking a proactive Client Experience Coordinator to ensure smooth communication and high-quality service delivery for clients. You will act as the main contact for inquiries, coordinate requests from start to finish, and respond promptly via phone, email, and chat.

We value independence, strong organization, and the ability to balance priorities in a flexible, supportive environment with opportunities for growth and ongoing training.

Qualifications

• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and manage priorities.
• Basic computer skills including CRM, email, and scheduling tools.
• Experience in customer service, coordination, or client support preferred.

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the overall experience.

Skills

Communication skills

Problem-solving

Organizational skills

Independent working

CRM basics

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support
• Coordinate and manage client requests from start to completion
• Provide timely responses via phone, email, and chat
• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills
• Excellent organizational and multitasking abilities
• Ability to work independently and manage priorities effectively
• Basic computer skills (CRM systems, email, scheduling tools)
• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment
• Training and ongoing support
• Opportunities for growth and advancement
• Performance-based compensation