Client Experience Coordinator – Front Desk (Legal)

Garza Law Firm, PLLC; Chattanooga (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Garza Law Firm, PLLC is seeking an entry-level Receptionist/Runner to manage front desk operations, greet clients, and support staff with filings and courier duties. The role emphasizes confidentiality, empathy, and a superior client experience in a professional law firm setting.

The position requires multitasking, problem-solving, and collaboration with the Firm Administrator while maintaining discretion in client matters and communications.

Qualifications

• 1–2 years of receptionist or customer service experience.
• Proficient typing speed of 50+ words per minute.
• Proficiency with Outlook, Word, and Teams.
• Experience handling high-call-volume environments.
• Professional appearance and conduct for a client-facing law firm.

Responsibilities

• Greet clients and visitors, assess needs, direct them appropriately, and provide courteous service.
• Support staff with filing motions, courier documents, and basic firm needs.
• Manage calls on multi-line systems, screen and route calls, respond to inquiries.
• Route clients to appropriate attorneys and coordinate with firm personnel across divisions.
• Use Microsoft 365 applications to look up client information, enter data, file documents, and manage communications.
• Provide front desk coverage during business hours and assist with deliveries and inquiries.

Skills

Customer service

Typing 50 wpm

Microsoft 365

Phone etiquette

Multitasking

Education

High School Diploma

Tools

Lead Docket

Filevine

Job description

Garza Law Firm, PLLC is seeking an entry-level Receptionist/Runner to manage front desk operations, greet clients, and support staff with filings and courier duties. The role emphasizes confidentiality, empathy, and a superior client experience in a professional law firm setting.

The position requires multitasking, problem-solving, and collaboration with the Firm Administrator while maintaining discretion in client matters and communications.