Client Experience Coordinator & Dispatcher

Mr. Handyman of E. Nashville & Hendersonville; Knoxville (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Holidays (6)

Health Plans

Dental/Vision Plans

Mon-Fri work week

Great work environment!

Job summary

Mr. Handyman of E. Nashville & Hendersonville in Knoxville seeks an friendly and outgoing Office Professional for a fast-paced office environment. You will handle lead management, scheduling, and customer communications to keep service professionals busy and customers informed.

Ideal candidates bring at least two years in an office setting, strong communication, proficiency with Office and Excel, and an ability to stay organized, multi-task, and solve problems; ServiceTitan experience is a plus.

Qualifications

• 2+ years of experience in an office setting.
• Strong communication and phone skills.
• Proficient with Office and Excel.
• Highly organized and detail oriented.
• Able to multitask and solve problems.
• (ServiceTitan experience is a plus).

Responsibilities

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

Skills

Professional communication

Phone skills

Organizational skills

Detail oriented

Multitasking

Problem solving

Self-motivated

Tools

Office Suite

Excel

Job description

Mr. Handyman of E. Nashville & Hendersonville in Knoxville seeks an friendly and outgoing Office Professional for a fast-paced office environment. You will handle lead management, scheduling, and customer communications to keep service professionals busy and customers informed.

Ideal candidates bring at least two years in an office setting, strong communication, proficiency with Office and Excel, and an ability to stay organized, multi-task, and solve problems; ServiceTitan experience is a plus.