Inside Sales Dispatcher

Mr. Handyman; Austin (TX); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Performance-based bonuses

Paid holidays and vacation

Career development

Job summary

Mr. Handyman is looking for an organized Inside Sales Dispatcher in South Austin. This role involves managing customer calls, scheduling jobs, and supporting technicians while developing relationships with clients. The ideal candidate will have a minimum of 6 years’ experience in office management or sales, with strong skills in customer service and office software. Competitive pay of $19 – $22 per hour, along with performance bonuses and career development opportunities are offered.

Qualifications

• Minimum 6 years' experience in office management or inside sales, preferably in home services.
• Proven ability to develop commercial business relationships.
• Strong interpersonal, problem-solving, and customer service skills.

Responsibilities

• Manage inbound calls and create customer files for satisfaction.
• Oversee daily office operations and maintain organized systems.
• Develop and maintain commercial customer relationships.

Skills

Office management

Customer support

Sales development

Interpersonal skills

Multitasking

Tools

Service Titan

MacOS

MS Office

Job description

About the Role

Mr. Handyman has an immediate opening in South Austin for a driven and organized Inside Sales Dispatcher. In this role, you’ll be the voice of our company, handling customer calls, scheduling jobs in Service Titan, supporting our field technicians, and building strong relationships with both residential and commercial customers. If you enjoy balancing customer support, office management, and sales development, this is the perfect opportunity to grow with a trusted national brand.

Key Responsibilities

Customer Support

• Manage inbound calls, create customer files, resolve client inquiries, and ensure customer satisfaction
• Complete sales call screens, follow-ups, and job bookings in Service Titan
• Conduct follow-up calls for customer surveys, service calls, and complaint resolution

Office Administration

• Oversee daily office operations and maintain organized systems
• Manage office supplies, equipment, and facilities
• Coordinate communication between customers, technicians, and suppliers
• Assist with onboarding and training of new employees

Resource & Vendor Management

• Create and maintain weekly technician schedules and routes
• Provide real-time support to technicians (directions, additional help, technical advice)
• Manage vendor relationships, contracts, and timely service delivery

Business Development

• Develop and maintain commercial customer relationships
• Identify new opportunities for revenue growth and upselling
• Stay updated on services, policies, and promotions to provide accurate information

Documentation & Reporting

• Generate reports and maintain accurate records
• Verify job completion, invoices, and payments in Service Titan
• Assist with collections for commercial clients
• Monitor company vehicles for maintenance needs

Qualifications

• Minimum 6 years’ experience in office management or inside sales (home services industry preferred)
• Proven ability to develop commercial business relationships
• Advanced typing & 10-key skills with high accuracy
• Experience with MacOS, MS Office, and ServiceTitan (preferred)
• Excellent organizational skills, attention to detail, and multitasking ability
• Strong interpersonal, problem-solving, and customer service skills
• Professional demeanor, punctual, dependable, and solution-oriented
• Bilingual (preferred)

Compensation & Benefits

• Competitive hourly pay $19 – $22/hour, Depending on Experience
• Performance-based bonuses & advancement opportunities
• Paid holidays and vacation
• Supportive, safety-focused team environment
• Career development in a national franchise network