Dispatch & Scheduling Specialist: Customer Care

Mr. Handyman; Tennessee; Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Paid Holidays (6)

Health Plans

Dental/Vision Plans

Mon-Fri work week

Great work environment

Résumé du poste

Mr. Handyman is seeking an office professional to join our fast-paced team. You will manage inbound/outbound communications, schedule service professionals, and help ensure every customer interaction reflects our Done Right Promise.

The ideal candidate has 2+ years in an office setting, strong phone and communication skills, and proficiency with Office and Excel. ServiceTitan experience is a plus. This is a franschisee role with a Mon-Fri schedule.

Qualifications

• 2+ years of experience in an office setting.
• Proficient in Office and Excel.
• Strong organizational and detail-oriented approach.
• Excellent communication and phone skills.
• Able to multi-task and problem-solve.

Responsabilités

• Lead management and scheduling for service professionals.
• Communicate with customers to guide them through projects and manage expectations.
• Create life-long customers by delivering a great experience.

Connaissances

Professional communication

Phone skills

Team coordination

Outils

Office suite

Excel

ServiceTitan

Description du poste

Mr. Handyman is seeking an office professional to join our fast-paced team. You will manage inbound/outbound communications, schedule service professionals, and help ensure every customer interaction reflects our Done Right Promise.

The ideal candidate has 2+ years in an office setting, strong phone and communication skills, and proficiency with Office and Excel. ServiceTitan experience is a plus. This is a franschisee role with a Mon-Fri schedule.