Client Experience Concierge - Seasonal Tax Office

H&R Block, Inc.; Cliffwood (NJ); Vor Ort; USD 22.000 - 37.000; Teilzeit

Zusammenfassung

H&R Block, Inc. in Cliffwood, New Jersey is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage check-in, helping support daily office operations in person.

You will schedule appointments, connect clients with the right tax professional, and maintain a welcoming, organized office during tax season. Training is provided with potential growth into tax preparation or leadership roles.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficient with basic computer programs (MS Office, Teams, scheduling systems).
• Evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Customer service

Evenings and weekends availability

Ausbildung

High school diploma / GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. in Cliffwood, New Jersey is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage check-in, helping support daily office operations in person.

You will schedule appointments, connect clients with the right tax professional, and maintain a welcoming, organized office during tax season. Training is provided with potential growth into tax preparation or leadership roles.