Client Experience & Caregiver Support Lead

Aging At Home Caregiving; California (MO); Sur place; USD 37 000 - 52 000; Plein temps

Résumé du poste

Aging At Home Caregiving in the United States seeks a dedicated Client Experience Specialist to streamline daily operations, support staff, and ensure high-quality, compassionate in-home care.

You will coordinate caregiver onboarding and ongoing development, match caregivers with clients, educate families and partners, and act as a quality ambassador, fostering trust and excellence in every interaction.

Qualifications

• Bachelor’s degree required (business, healthcare administration, operations, or related field preferred).
• Strong office and computer experience with Microsoft Office and Google Workspace.
• Exceptional written and verbal communication skills.
• Highly detail-oriented with strong organizational abilities.
• Ability to think critically, solve problems on the spot, and manage competing priorities.
• Professional, reliable, and adaptable in a fast-paced environment.
• Hands-on caregiving skills required; in-home caregiving may be 0–10% of workload.

Responsabilités

• Coordinate hiring, orient staff and oversee professional development for caregivers.
• Ensure alignment with excellence standards and service rituals.
• Provide field support, case updates, and mentorship to team members.
• Assist in-home caregiving during emergencies or when extra help is needed.
• Match caregivers with clients to create ideal pairings for long-term satisfaction.
• Educate families, professionals, and community partners about aging-at-home options.
• Support client onboarding with warmth, clarity, and professionalism.
• Serve as a quality ambassador, reinforcing standards, communication, and trust.

Connaissances

Microsoft Office

Google Workspace

Scheduling tools

Communication skills

Detail-oriented

Problem solving

Adaptability

Formation

Bachelor’s degree (business/healthcare admin)

Description du poste

Aging At Home Caregiving in the United States seeks a dedicated Client Experience Specialist to streamline daily operations, support staff, and ensure high-quality, compassionate in-home care.

You will coordinate caregiver onboarding and ongoing development, match caregivers with clients, educate families and partners, and act as a quality ambassador, fostering trust and excellence in every interaction.