Client Experience Specialist

Aging At Home Caregiving; California (MO); On-site; USD 37,000 - 52,000; Full time

Job summary

Aging At Home Caregiving in the United States seeks a dedicated Client Experience Specialist to streamline daily operations, support staff, and ensure high-quality, compassionate in-home care.

You will coordinate caregiver onboarding and ongoing development, match caregivers with clients, educate families and partners, and act as a quality ambassador, fostering trust and excellence in every interaction.

Qualifications

• Bachelor’s degree required (business, healthcare administration, operations, or related field preferred).
• Strong office and computer experience with Microsoft Office and Google Workspace.
• Exceptional written and verbal communication skills.
• Highly detail-oriented with strong organizational abilities.
• Ability to think critically, solve problems on the spot, and manage competing priorities.
• Professional, reliable, and adaptable in a fast-paced environment.
• Hands-on caregiving skills required; in-home caregiving may be 0–10% of workload.

Responsibilities

• Coordinate hiring, orient staff and oversee professional development for caregivers.
• Ensure alignment with excellence standards and service rituals.
• Provide field support, case updates, and mentorship to team members.
• Assist in-home caregiving during emergencies or when extra help is needed.
• Match caregivers with clients to create ideal pairings for long-term satisfaction.
• Educate families, professionals, and community partners about aging-at-home options.
• Support client onboarding with warmth, clarity, and professionalism.
• Serve as a quality ambassador, reinforcing standards, communication, and trust.

Skills

Microsoft Office

Google Workspace

Scheduling tools

Communication skills

Detail-oriented

Problem solving

Adaptability

Education

Bachelor’s degree (business/healthcare admin)

Job description

Job Description

A dynamic, organized, and proactive professional to support daily operations and help our team and clients experience seamless, high-quality service. This role is ideal for someone who enjoys problem-solving, multitasking, and being the go-to person who keeps everything running smoothly.

What The Client Experience Specialist Will Do For Our For Staff and Internal Clients

• Coordinate hiring, lead orientation, coaching, and ongoing professional development for caregivers.

• Ensure every team member is aligned with the agency’s excellence standards and service rituals.

• Provide field support, case updates, and mentorship to team members.

• Provide hands on in home caregiving when agency has emergencies and or team members need additonal help.

• Champion the culture of Grace, Trust, and Distinction within the team.

• Support and empower caregivers by ensuring they have the tools, schedules, and communication needed to deliver excellence.

• Foster a culture of trust, respect, and growth, ensuring team members feel valued and inspired.

• Match caregivers with clients to create ideal pairings for long-term satisfaction and success.

• Educate families, professionals, and community partners about aging-at-home options

• Support client onboarding with warmth, clarity, and professionalism

• Serve as a quality ambassador, reinforcing standards, communication, and trust

Who Would Thrive In This Role? This role is especially well-suited for:

• A retired or semi-retired nurse, social worker, or healthcare professional

• A mature professional seeking meaningful full time work with purpose

• A graduate or nursing student interested in quality, leadership, and systems of care

• Someone who values professional standards, emotional intelligence, and service

Hours:
Full-time position, 32–40 hours per week

Skills & Qualifications Needed:

• Bachelor’s degree required (business, healthcare administration, operations, or related field preferred)
• Strong office and computer experience (Microsoft Office, Google Workspace, scheduling tools)
• Exceptional communication skills (written and verbal)
• Highly detail-oriented with strong organizational skills
• Ability to think critically, solve problems on the spot, and manage competing priorities
• Professional, reliable, and adaptable in a fast-paced environment

Hands on caregiving skills is needed for this role. In home caregiving will constitute 0%-10% of workload per week and or as needed.

Rate of Pay:
$22-25/hour

Company Description

Aging At Home Caregiving is a leading home care agency dedicated to providing compassionate, high-quality care to our clients in the comfort of their homes. Our team is the heart of our organization, and we strive to maintain a supportive, professional, and growth-oriented workplace culture.