Client Experience Ambassador

PNC Financial Services Group, Inc.; Bethesda (MD); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Bethesda, MD is seeking a Client Experience Associate to deliver a differentiated customer experience, educate customers on financial options, and identify banking opportunities during interactions.

The role emphasizes loyalty, service, and branch engagement to grow share of wallet. The position supports a sales-driven process, helping customers with transactions and leveraging technology to improve financial wellbeing.

Qualifications

• No university/college degree required; related experience or product knowledge may be considered.
• No degree required; a comparable combination of education, certification(s) and experience may be considered.
• Typically <1 year of related experience; education and experience may be substituted as appropriate.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions and refers as appropriate.
• Identifies banking opportunities during customer interactions and refers to branch staff as needed.
• Supports proactive sales conversations through a defined sales process including teller interactions and effective lobby engagement.

Skills

Customer Experience

Banking

Accountability

Proactive Sales

Digital Awareness

Effective Communications

Customer Service

Identifying Opportunities

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Bethesda, MD is seeking a Client Experience Associate to deliver a differentiated customer experience, educate customers on financial options, and identify banking opportunities during interactions.

The role emphasizes loyalty, service, and branch engagement to grow share of wallet. The position supports a sales-driven process, helping customers with transactions and leveraging technology to improve financial wellbeing.