Client Experience Banker - Weekend Availability

NBMBAA; Chandler (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Bank of America is hiring for a client-focused role in Chandler, AZ. The position involves engaging clients in the lobby, educating them on self-service options, and accurately handling cash transactions.

You will build relationships to understand financial goals and connect clients with suitable solutions, while adhering to all regulations and maintaining a strong client experience. The role requires strong communication, a proactive mindset, and flexibility to work weekends or extended hours

Qualifications

• Experience in retail banking or client-facing roles preferred.
• Strong communication and listening skills essential.
• Ability to learn and use self-service banking tools.

Responsibilities

• Engages clients in the lobby and educates on transactions via self-service resources.
• Processes cash transactions accurately and efficiently for clients.
• Builds relationships to understand financial needs and connect to solutions.
• Maintains risk culture and adheres to laws and regulations in daily activities.
• Manages center traffic, appointments, and outbound calls to improve client experience.
• Drives a high-quality client experience and cash handling responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is hiring for a client-focused role in Chandler, AZ. The position involves engaging clients in the lobby, educating them on self-service options, and accurately handling cash transactions.

You will build relationships to understand financial goals and connect clients with suitable solutions, while adhering to all regulations and maintaining a strong client experience. The role requires strong communication, a proactive mindset, and flexibility to work weekends or extended hours