Client Experience & Solutions Banker

Bank of America; Evans (CO); On-site; USD 22,000 - 28,000; Full time

Job summary

Bank of America in the United States seeks a friendly, client-focused team member to engage customers in the lobby, educate on self-service options, and accurately process cash transactions. You will build relationships, understand client needs, and connect them with solutions to meet their financial goals.

The role requires strong communication, adaptability, and a willingness to work weekends or extended hours at various center locations within a reasonable distance.

Qualifications

• Must be enthusiastic, self-motivated with a strong work ethic and results focus.
• Collaborates effectively to build relationships and get things done.
• Delivers an experience that improves our clients’ financial lives.
• Confident identifying solutions for new and existing clients based on their needs.
• Able to learn and adapt to new information and technology platforms.
• Confident in educating clients on how to conduct simple banking transactions via self-service channels.
• Follows established processes and guidelines to do what is right for clients and the bank, in compliance with laws and regulations.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States seeks a friendly, client-focused team member to engage customers in the lobby, educate on self-service options, and accurately process cash transactions. You will build relationships, understand client needs, and connect them with solutions to meet their financial goals.

The role requires strong communication, adaptability, and a willingness to work weekends or extended hours at various center locations within a reasonable distance.