Client Experience Banker — Tech‑Driven, Hospitality‑Focused

Next Frontier Capital; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker to represent the brand with hospitality and deliver exceptional client experiences. You will help clients achieve financial goals by understanding needs and offering banking solutions within a collaborative team.

The role emphasizes welcoming service, account servicing, and educating clients on digital banking tools while adhering to regulatory requirements and bank policies.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service and greeting clients as they enter the branch.
• Exceed client expectations by servicing accounts and opening new accounts while following policies and regulatory requirements.
• Educate clients on day-to-day banking and technology self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, showing empathy, and sharing product knowledge.
• Handle branch operations such as cash devices while adhering to bank policies.

Skills

Client service experience

Relationship building

Communication

Technology solutions adoption

Team collaboration

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to represent the brand with hospitality and deliver exceptional client experiences. You will help clients achieve financial goals by understanding needs and offering banking solutions within a collaborative team.

The role emphasizes welcoming service, account servicing, and educating clients on digital banking tools while adhering to regulatory requirements and bank policies.