Client Experience Banker: Relationship & Solutions

NBMBAA; Hampton (NH); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in Wells, ME is seeking a client-focused retail banking associate to engage lobby clients, educate on self-service options, and assist with cash transactions. You will build relationships, learn products, and connect clients to suitable banking solutions while ensuring compliant, efficient service.

Responsibilities include processing cash transactions, managing center traffic, appointments and calls, and supporting a positive client experience. Weekend/extended hours may apply.

Qualifications

• Self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships.
• Passion and drive to deliver a better client experience.
• Able to identify solutions for client needs.
• Excellent communication and client engagement skills.
• Able to learn new technology platforms.
• Educates clients on self-service banking transactions.
• Strong critical thinking and problem-solving skills.
• Follows processes and compliance guidelines.
• Effective time and capacity management.
• Willing to work weekends/extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and cash responsibilities.

Skills

Self-motivation

Relationship building

Effective communication

Customer focus

Time management

Problem solving

Adaptability

Learning aptitude

Sales experience

Cash handling

Education

High school diploma or GED

Job description

Bank of America in Wells, ME is seeking a client-focused retail banking associate to engage lobby clients, educate on self-service options, and assist with cash transactions. You will build relationships, learn products, and connect clients to suitable banking solutions while ensuring compliant, efficient service.

Responsibilities include processing cash transactions, managing center traffic, appointments and calls, and supporting a positive client experience. Weekend/extended hours may apply.