Client Experience Banker - Part-Time

JP Morgan Chase; Castro Valley (CA); On-site; USD 28,000 - 36,000; Part time

Job summary

JP Morgan Chase in Castro Valley, CA is seeking an Associate Banker to deliver warm, attentive service and help clients achieve their financial goals. You will guide customers through everyday banking, open accounts, and introduce digital tools to simplify their experiences.

The role emphasizes relationship-building, product knowledge, and collaboration with branch teammates to ensure excellent client experiences in a busy retail banking environment.

Qualifications

• Demonstrated ability to put clients first and deliver friendly service.
• Proven skill in building trusted client relationships.
• Strong communication to engage clients and understand needs.
• Adept at resolving client issues with accuracy and care.
• Comfort with learning products, services, and procedures quickly.

Responsibilities

• Create a welcoming environment by greeting clients and guiding them through the lobby flow using the tablet and queue system.
• Provide account servicing, maintenance, and new account openings while following policies and banking regulations.
• Educate clients on day-to-day banking, including mobile and online self-service tools.
• Build meaningful client relationships by listening, asking questions, and collaborating with branch teammates to meet goals.
• Assist branch operations, including cash handling and ATM activities, in compliance with bank policies.

Skills

Client service

Relationship building

Engaging clients

Issue resolution

Customer experience

Product knowledge

Learning quickly

Education

High School Diploma or GED

Job description

JP Morgan Chase in Castro Valley, CA is seeking an Associate Banker to deliver warm, attentive service and help clients achieve their financial goals. You will guide customers through everyday banking, open accounts, and introduce digital tools to simplify their experiences.

The role emphasizes relationship-building, product knowledge, and collaboration with branch teammates to ensure excellent client experiences in a busy retail banking environment.