Client Experience Banker I

TD Bank; Tinton Falls (NJ); On-site; USD 30,000 - 37,000; Full time

Job summary

TD Bank in Tinton Falls, New Jersey is seeking a customer service-focused associate to act as the first point of contact for clients. You will manage client flow, handle everyday transactions, and identify opportunities to deepen relationships with customers while referring to partners as needed.

The role requires a high school diploma or GED, and ideally one year of client-facing experience in a financial setting.

Qualifications

• High school diploma or GED.
• 1 year demonstrated experience working with clients. Experience can include volunteering, education, military experience.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences.
• Creates personalized, client-first interactions that establish trust from the initial engagement.
• Balances client needs with sound judgment, policy adherence, and risk awareness.
• Proactively educates clients on banking products, services, and digital capabilities.
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.

Skills

Excellent communication

Strong organization

Problem-solving

Time management

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in Tinton Falls, New Jersey is seeking a customer service-focused associate to act as the first point of contact for clients. You will manage client flow, handle everyday transactions, and identify opportunities to deepen relationships with customers while referring to partners as needed.

The role requires a high school diploma or GED, and ideally one year of client-facing experience in a financial setting.