Client Experience Banker I

Flagstar Bank; Pennsylvania; On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Leave program

Job summary

Flagstar Bank is seeking a Branch Banking - Client Consultant I to deliver front-line client service, perform teller functions, and support branch sales while ensuring accuracy and regulatory compliance. The role emphasizes customer engagement, problem resolution, and timely processing of transactions to help clients meet their financial goals.

Ideal candidates have a High School diploma and under 2 years in customer service.

Qualifications

• High School or equivalent required.
• Less than 2 years in customer service and sales preferred.

Responsibilities

• Support sales targets by generating client introductions to the right team members.
• Provide positive client experience by addressing account questions, problems or complaints and resolving them promptly.
• Process daily financial transactions accurately and in compliance with bank policies.
• Complete special projects and maintain regulatory training and compliance.

Skills

Action oriented

Business acumen

Approachability

Problem solving

Priority management

Relationship building

Education

High school diploma or equivalent

Job description

Flagstar Bank is seeking a Branch Banking - Client Consultant I to deliver front-line client service, perform teller functions, and support branch sales while ensuring accuracy and regulatory compliance. The role emphasizes customer engagement, problem resolution, and timely processing of transactions to help clients meet their financial goals.

Ideal candidates have a High School diploma and under 2 years in customer service.