Client Experience Banker I

Flagstar Bank; Phelan (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Flagstar Bank in Phelan, CA is hiring a Branch Banking - Client Consultant I to deliver frontline service and handle teller transactions with accuracy and friendliness.

The role supports branch growth, manages client education, and collaborates with teammates to meet service and sales goals while ensuring risk and regulatory compliance.

Ideal candidates have high school education and up to 2 years of customer service and sales experience, with a preference for financial services background.

Qualifications

• High School diploma or equivalent required.
• Less than 2 years of customer service and sales experience.
• Experience in Financial Services industry preferred.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance and client acquisitions.
• Client Experience: Provide positive client experience by addressing questions and resolving issues with timely communication.
• Risk Management: Ensure accurate daily financial transactions and adhere to bank policies and regulations.
• ADDITIONAL ACCOUNTABILITIES: Perform special projects and other duties while maintaining compliance.

Skills

Communication

Sales

Customer service

Regulatory awareness

Team collaboration

Education

High School Diploma or GED

Tools

Cash handling systems

Job description

Flagstar Bank in Phelan, CA is hiring a Branch Banking - Client Consultant I to deliver frontline service and handle teller transactions with accuracy and friendliness.

The role supports branch growth, manages client education, and collaborates with teammates to meet service and sales goals while ensuring risk and regulatory compliance.

Ideal candidates have high school education and up to 2 years of customer service and sales experience, with a preference for financial services background.