Frontline Branch Banking Client Consultant

Flagstar Bank; Livonia (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid leave

Disability insurance

Job summary

Flagstar Bank in Livonia, MI invites applications for a Branch Banking Client Consultant I. In this role you deliver front-line client service, perform teller transactions, and identify client needs to connect them with appropriate banking products.

You will support branch growth by engaging customers, educating on solutions, and aligning with policies and risk standards. This position emphasizes accuracy, friendliness, and teamwork in a busy retail environment.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience: Less than 2 years of customer service and sales experience.
• Preferred: Experience in Financial Services Industry.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to introductions.
• Risk Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
• Additional Accountabilities: Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Skills

Customer service

Sales

Communication

Problem solving

Education

High School Diploma or GED

Job description

Flagstar Bank in Livonia, MI invites applications for a Branch Banking Client Consultant I. In this role you deliver front-line client service, perform teller transactions, and identify client needs to connect them with appropriate banking products.

You will support branch growth by engaging customers, educating on solutions, and aligning with policies and risk standards. This position emphasizes accuracy, friendliness, and teamwork in a busy retail environment.