Client Experience Banker | Digital Tools & Growth

Truist Wealth; Sevierville (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid vacation

Paid sick days

Paid holidays

Job summary

Truist Wealth is seeking a regular, client-focused Teller to provide timely and accurate transaction processing and maintain thorough records. You will educate clients on digital banking tools and support sales opportunities, while adhering to controls and risk management policies.

The role emphasizes delivering an exceptional client experience, working with cross-functional teams to meet client financial needs and participating in training to broaden product knowledge.

Qualifications

• High school diploma or equivalent
• Two years of teller or cash handling or client service experience
• Six months of client relationship building or sales experience
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
• Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
• Ability to multi-task under time constraints
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
• Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Responsibilities

• Provide a distinctive client experience by engaging clients with courteous conversation and handling transactions, including complex ones with assistance as needed
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking
• Support team sales by outbound calls and identifying client needs or opportunities
• Understand Integrated Relationship Management (IRM) to deliver Truist expertise
• Participate in Retail Community Bank Leadership Routines
• Advance product knowledge through meetings and training
• Adhere to internal controls, procedures and risk management policies
• Serve as secondary contact for new account openings and problem resolution; handle workload based on branch demands

Education

High school diploma or equivalent

Two years of teller or cash handling or client service experience

Six months of client relationship building or sales experience

Excellent interpersonal and communication skills

Ability to master personal computer (PC) keyboard and software skills

Ability to multi-task under time constraints

Proficiency in Microsoft Office

Ability to travel to accommodate temporary staffing needs

Ability to work weekends and/or extended hours with occasional travel

Tools

Microsoft Office

Job description

Truist Wealth is seeking a regular, client-focused Teller to provide timely and accurate transaction processing and maintain thorough records. You will educate clients on digital banking tools and support sales opportunities, while adhering to controls and risk management policies.

The role emphasizes delivering an exceptional client experience, working with cross-functional teams to meet client financial needs and participating in training to broaden product knowledge.