Client Experience Banker

Bank of America; Summit (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Summit, NJ seeks an engaging client service associate to educate customers on self-service banking and accurately process cash transactions. You will build relationships, follow bank processes, and connect clients to solutions that meet their financial goals.

This role requires weekend availability and flexibility across branches. The position offers consistent 40-hour weeks, in-office collaboration, and comprehensive benefits.

Qualifications

• Enthusiastic, self-starter with a strong work ethic and results orientation.
• Able to identify solutions for new and existing clients.
• Willing to educate clients on self-service banking and technology platforms (ATM/online/mobile).

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to serve clients and comply with laws.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or business-relevant Associate's Degree

Job description

Bank of America in Summit, NJ seeks an engaging client service associate to educate customers on self-service banking and accurately process cash transactions. You will build relationships, follow bank processes, and connect clients to solutions that meet their financial goals.

This role requires weekend availability and flexibility across branches. The position offers consistent 40-hour weeks, in-office collaboration, and comprehensive benefits.