Client Experience Banking Advisor

Bank of America; Shrewsbury (NJ); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is seeking a front-line client assistant in New Jersey to engage lobby clients and educate them on self-service banking options, including ATM, online, and mobile banking. You will efficiently process cash transactions while building relationships to meet clients' financial needs.

The role requires strong communication, adherence to laws, and availability to work weekends or extended hours as needed to support branch operations and client service goals.

Qualifications

• High school diploma or GED required.
• Strong communication and problem-solving skills.
• Willingness to work weekends or extended hours as needed.

Responsibilities

• Engages clients in the lobby to educate and assist with self‑service resources (ATM, online banking, mobile banking).
• Accurately and efficiently process cash transactions for clients as needed.
• Builds relationships to meet clients’ financial needs and follows established processes and regulations.

Skills

Adaptability

Customer and Client Focus

Oral Communications

Problem Solving

Relationship Building

Education

High School Diploma or equivalent

Job description

Bank of America is seeking a front-line client assistant in New Jersey to engage lobby clients and educate them on self-service banking options, including ATM, online, and mobile banking. You will efficiently process cash transactions while building relationships to meet clients' financial needs.

The role requires strong communication, adherence to laws, and availability to work weekends or extended hours as needed to support branch operations and client service goals.