Client Experience Banker

Bank of America; Denville (NJ); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is recruiting for a client‑facing role in New Jersey. The position involves engaging clients in the lobby, educating them on self‑service tools, and processing cash transactions with accuracy.

You will build relationships to meet financial needs and guide clients toward suitable solutions. The role requires strong communication, problem solving, and ability to work weekends or extended hours across a network of NJ centers.

Qualifications

• Experience in financial services or similar customer‑facing roles is preferred.
• Sales experience in a salary+incentive environment is a plus.
• Cash handling experience is desirable.
• Education beyond high school may be required depending on location.

Responsibilities

• Engage clients in lobby to educate and assist with self‑service banking.
• Process cash transactions accurately and efficiently.
• Conduct deep conversations to understand financial goals and offer solutions.
• Build relationships to meet clients' financial needs.
• Manage center traffic, appointments, and outbound calls.
• Drive the client experience and maintain compliance with laws.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Business Acumen

Account Management

Pipeline Management

Education

High School Diploma

Bachelor's Degree in Business/Finance

Job description

Bank of America is recruiting for a client‑facing role in New Jersey. The position involves engaging clients in the lobby, educating them on self‑service tools, and processing cash transactions with accuracy.

You will build relationships to meet financial needs and guide clients toward suitable solutions. The role requires strong communication, problem solving, and ability to work weekends or extended hours across a network of NJ centers.