Relationship Banker - Client-Centric Banking Expert

Bank of America; Freehold (NJ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible benefits

Job summary

Bank of America in New Jersey seeks a Client Service Associate to educate clients and assist with transactions through self-service channels such as mobile banking, online banking, or ATMs, while accurately handling cash as needed.

The role emphasizes building deep client relationships, following compliant processes, and partnering with specialists in lending and investments to meet financial goals. Weekend or extended hours may be required.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Excellent teamwork and relationship-building abilities.
• Ability to educate clients on self-service options (ATM/online/mobile).
• Experience in financial services preferred.
• Willingness to work weekends or extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree in Business, Finance, or related field

High School Diploma / GED

Job description

Bank of America in New Jersey seeks a Client Service Associate to educate clients and assist with transactions through self-service channels such as mobile banking, online banking, or ATMs, while accurately handling cash as needed.

The role emphasizes building deep client relationships, following compliant processes, and partnering with specialists in lending and investments to meet financial goals. Weekend or extended hours may be required.