Client Experience Banker

Bank of America; Eatontown (NJ); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in Eatontown, NJ, is seeking a Customer Service Associate to engage clients in the lobby and guide them through self‑service options like mobile and online banking, as well as ATM transactions. You will process cash transactions, build client relationships, and identify solutions to help customers meet financial goals.

The role requires strong communication, problem solving, and the ability to work weekends or extended hours at various nearby centers.

Qualifications

• High School Diploma or GED required.
• Enthusiastic self-starter with a strong work ethic.
• Excellent relationship-building and communication skills.
• Ability to learn and adapt to new information and technology.
• Willingness to work weekends/extended hours.
• Experience in financial services or cash handling is a plus.

Responsibilities

• Engages clients in lobby to educate on self-service banking.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet client financial needs.
• Follows laws and bank guidelines in daily tasks.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience through quality service.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance

Job description

Bank of America in Eatontown, NJ, is seeking a Customer Service Associate to engage clients in the lobby and guide them through self‑service options like mobile and online banking, as well as ATM transactions. You will process cash transactions, build client relationships, and identify solutions to help customers meet financial goals.

The role requires strong communication, problem solving, and the ability to work weekends or extended hours at various nearby centers.